Frequently Asked Questions

Welcome to Hey Babe! We've answered some of the most common questions about shopping for your little ones. Whether you're choosing the right size, placing an order, or looking for the perfect gift, we're here to help!

Sizing & Clothing Care

How do I choose the right size for my baby or child?

We know little ones grow quickly! Sizing can vary between brands, so we recommend checking the product description and any available size guide before ordering. If your child is between sizes, consider their current measurements and how you prefer the clothing to fit.

Do your clothing sizes vary between brands?

Yes! Hey Babe carries a variety of children's clothing brands, including Hatley, Coccoli, Coco Village, and more. Each brand may have slightly different sizing and fits. We recommend referring to the individual product details when choosing a size.

What materials are your baby and kids' clothes made from?

Our collection includes clothing made from a variety of fabrics, such as cotton, bamboo-derived fabrics, and other blends. Materials vary by product and brand, so please check individual product descriptions for fabric details.

How should I wash and care for my child's clothing?

Always follow the care instructions on the garment's label. Washing and drying requirements may vary depending on the fabric, embellishments, and brand. For delicate items, take extra care to follow the manufacturer's recommendations.

Are your pajamas suitable for babies and children?

We carry a variety of sleepwear, including baby sleepers, zipper onesies, and two-piece pajama sets. Please check the product's age range, sizing, and safety information before purchasing. For infant sleepwear, always follow current safe-sleep guidance and the manufacturer's instructions.

Shipping & Orders

Where do you ship?

Hey Babe offers shipping to customers in Canada and the United States. Shipping options and costs are displayed at checkout based on your delivery address.

How long will my order take to arrive?

Shipping times depend on your location and the shipping method available for your order. Delivery estimates may vary during busy shopping periods.

Do you offer local delivery?

Yes! Hey Babe offers free local delivery within 50 km of its warehouse in the Niagara region. According to our shipping policy, local delivery orders are delivered within 7 business days of purchase, with dedicated delivery days for different areas.

Can I change or cancel my order after placing it?

If you need to make a change, please contact our team as soon as possible with your order details. We'll review your request, although changes may not be possible once an order has been processed.

Returns & Exchanges

What is your return and exchange policy?

We accept eligible items for exchange within 14 days of purchase. Items must be unworn, in good condition, and have their original tags attached. We do not offer refunds.

Can I exchange an item if I ordered the wrong size?

Eligible items may be exchanged within 14 days of purchase, provided they meet our exchange requirements. Please contact our customer service team with your order details to begin the process.

Are sale items final sale?

Yes. All discounted and sale items are final sale and cannot be returned or exchanged.

Who pays for return shipping?

Customers are responsible for return shipping costs when sending an item back for an exchange.

What should I do if my order arrives damaged or defective?

Please contact our customer service team within 48 hours of receiving your order. Include your order details and a description of the issue so we can assist you.

Shopping at Hey Babe

Where is Hey Babe located?

Hey Babe is a Canadian, mom-owned boutique based in Port Colborne, Ontario. You can find our physical store at:

230 West Street, Port Colborne, Ontario.

Can I shop in person?

Yes! In addition to shopping online, you can visit our boutique in Port Colborne to explore our selection of baby and children's clothing, accessories, toys, and gifts.

What brands do you carry?

We carry a curated selection of brands for babies and children, including Hatley, Coccoli, Rylee & Cru, Quincy Mae, SIIX Collection, and more. Our selection may change as new collections arrive.

Do you sell more than children's clothing?

Absolutely! In addition to clothing for babies and kids, we offer accessories, toys, books, nursery essentials, gifts, and a selection of items for moms.

How can I find your newest arrivals?

Visit our New Arrivals collection to discover the latest additions to Hey Babe. You can also browse by age, category, or brand to find something special for your little one.

How can I contact Hey Babe?

If you have questions about sizing, products, or an existing order, please reach out through our website's contact or support page. Our team will be happy to help!